GlazeNYC 

At GlazeNYC, every piece is made to order specifically for you. Because of this, we don't accept traditional returns — but we absolutely stand behind the quality of what we produce. Your satisfaction matters to us.

30-Day Quality Guarantee

We stand behind every shirt we print. If your order arrives with a print defect, manufacturing flaw, or quality issue, contact us within 30 days of delivery at support@glazenyc.shop.

Please include a photo of the issue and your order number. We'll review it and make it right — no hassle, no return shipping required.

Please note: this guarantee covers quality and manufacturing defects only. We're unable to accept returns or exchanges for sizing, fabric preference, color preference, or buyer's remorse. Every item is custom printed to order specifically for you.

Replacements & Refunds

For quality or manufacturing defects, we'll send a complimentary replacement at no additional cost — no return required, just a clear photo.

For sizing or ordering mistakes, we've got a better solution than a traditional return: keep your shirt — gift it to a friend — and we'll send you a 35% discount code to reorder the correct item. No return shipping, no hassle. Just contact us at support@glazenyc.shop with your order number and we'll get you sorted.

Non-Returnable Situations

Because every item is made to order specifically for each customer, we do not accept returns or exchanges for:

• Incorrect size ordered
• Fabric feel or preference (e.g., expected a different weight or texture)
• Buyer's remorse
• Ordering the wrong product
• Color preference changes

If you'd like to place a new order, you'll be responsible for the cost of the new item.

Ineligible Returns & Exchanges

The following are not eligible for return, exchange, or refund:

• Items that have been worn or washed
• Items that have been altered in any way
• Sale items

We reserve the right to refuse a refund request that doesn't comply with this policy.

Order Issues & Production Errors

If we made a mistake on your order, we'll make it right. Contact us within 30 days of delivery and we'll take care of it.

We appreciate your support of GlazeNYC and stand behind every order we produce.

Questions? Reach us anytime at support@glazenyc.shop.